Privacy Policy
At AM Textiles, we attach great importance to the protection of your personal data. In accordance with the General Data Protection Regulation (GDPR) and Belgian data protection laws, we are committed to respecting the confidentiality of your personal information and to processing it in a transparent and secure manner.
The information we collect:
1. Information You Provide to Us: When placing an order or using our services, we collect personal information such as your name, address, email address, telephone number, and any other information necessary to process your orders.
2. Information about your use of our site: We collect data about your browsing behavior, including pages visited, products viewed, and your browsing preferences through the use of cookies and other similar technologies.
3. Legal basis for processing:
- The performance of a contract (Article 6(1)(b) GDPR) to process and ship your orders.
- Your consent (Article 6(1)(a) GDPR) for the sending of newsletters and promotional offers.
- Our legitimate interest (Article 6(1)(f) GDPR) to improve our services and offer you personalized products.
How we use your information:
1. Processing and shipping orders: The information collected is used to process your orders, ship them, and follow up on your requests.
2. Commercial communication: If you have given your consent, we use your email to send you special offers, promotions, or information about our new products. You can unsubscribe from these communications at any time.
3. Improving our services: We use data relating to your browsing to personalize your user experience and improve our website.
Sharing your information:
1. Sharing with third parties: We do not share your information for marketing or advertising purposes without your consent. We share your data only with third parties necessary to process your orders (carriers, payment services) or with technical service providers (hosting, web analysis).
2. Legal obligation: We may be required to share your information if Belgian or European law requires us to do so, or in the context of a legal request by a public authority.
3. Transfer of data outside the EU: If we transfer data outside the European Economic Area (EEA), for example to providers based in third countries, we will put in place standard contractual clauses or other safeguards to ensure that your data is protected in accordance with the requirements of the GDPR.
Data retention period:
We retain your personal data for as long as necessary to achieve the purposes for which they were collected, including to process your orders or send you commercial information if you have given your consent. We also retain your data in accordance with the deadlines imposed by Belgian laws for tax and accounting reasons.
Use of cookies and similar technologies:
Our website uses cookies to improve your browsing experience, personalize content, and analyze traffic. Some cookies are essential for the proper functioning of the site, while others (advertising or analytical) require your prior consent.
- Essential cookies: These cookies are necessary to allow the proper functioning of the site, such as the shopping cart or access to your account.
- Analytical cookies: These cookies allow us to understand how you use our site and to improve its operation.
- Advertising cookies: If you accept, we use cookies to offer you personalized offers based on your preferences.
You can manage your cookie preferences through your browser settings or by using our cookie banner.
Security of your information:
We implement appropriate security measures, including encryption protocols, to protect your data from unauthorized access, disclosure, alteration or destruction.
Your rights as a user:
In accordance with the GDPR, you have the following rights:
1. Access: You can request a copy of the personal information we hold about you.
2. Rectification: You have the right to request the correction of your information if it is inaccurate or incomplete.
3. Deletion: You can request deletion of your information in certain circumstances, for example if it is no longer necessary.
4. Opposition: You have the right to object to certain types of processing, such as the sending of commercial communications.
5. Limitation of processing: You can request the limitation of the processing of your personal data in certain cases.
6. Portability: You can request to receive your personal data in a structured and commonly used format, and transmit it to another data controller.
To exercise your rights, please contact us at the following address: contact@mistertissu.com. We will respond to your request as soon as possible and within the legal limits provided by the GDPR.